You can visit our stores or our website without disclosing personal information.

However, we will collect information in the following cases:

  • Making an eye exam appointment online, by telephone, or in store
  • Making a frame fitting appointment online
  • Creating a patient file in store
  • Purchasing in store
  • Subscribing to our newsletters or promotional communications
  • Entering a sweepstake or answering a survey
  • E-mailing questions or comments
  • Pineault avec Rouleau Optician does not collect financial data such as credit card or financing information.

The type of information collected depends on the type of interaction with the customer. It includes first name, last name, birth date, address, e-mail, telephone, language, gender, purchase information, lifestyle information, ocular prescription information, and communication preferences. When using the website, we can also automatically collect certain information through the use of cookies and stock it in temporary files. This information may include but is not limited to browser information, Internet providers, operating system, Internet protocol address (IP) or other identification means, location, date and time.

Pineault avec Rouleau Optician can use your personal information for but not limited to the following:

  • Processing your order or answering your questions regarding this order;
  • Confirming your eye exam or frame fitting appointment;
  • Sending eye exam reminders;
  • Manufacturing a product purchased in store;
  • Sending promotional communications such as newsletters or exclusive offers;
  • Inviting you to answer a survey or enter a sweepstake;
  • Contacting you to answer a survey in order to improve our products or customer service.
  • You can unsubscribe to promotional communications at any time. Refer to the “Your choices about receiving promotional communications” section.

We do not sell or lease your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.

We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Pineault avec Rouleau Optician.

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience (such as eye exam reminders), please let us know by using one of the following methods: e-mail us at Please be sure to include your full name, telephone number and e-mail address. It may take up to two (2) weeks to process your postal mail request, during which period you may continue to receive communications from Pineault avec Rouleau Optician. You may also unsubscribe from our e-mail services by using the unsubscribe link at the bottom of any promotional message you receive from Pineault avec Rouleau Optician.

We may use "cookies" to track your preferences and activities on Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including the number of times that you access a site, registration information, and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies, and how to disable cookies completely. You should know, however, that without cookies, some of the website's functions will not be available and the user will lose some of the benefits of the site.

Pineault avec Rouleau Optician will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or complaints in relation to this Policy and Pineault avec Rouleau Optician privacy practices, please contact store directly by phone or email. If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.

We will keep your personal information as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

Pineault avec Rouleau Optician has adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Pineault avec Rouleau Optician employee, mandatory or agent must abide by this Policy.

When you use our mobile optimized website, we may receive information about your location and your mobile device, including a unique identifier for your device. Pineault avec Rouleau Optician and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. Pineault avec Rouleau Optician will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.